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An efficient and effective office secretary is invaluable
in building good image of an organization and can be an
asset to a supervisor. The better-trained secretaries free
their organizational heads to focus their attention on the
more important issues facing the organization. This course
has been designed to improve knowledge and skills of
secretarial staff in the public, private as well as
development sector organizations.
Objectives
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Develop an understanding of effective office
environment;
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Learn to write various types of letters/memos;
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Become aware of techniques of effective oral and
written communication.
Contents
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The Office Environment
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Assisting The Boss
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Record Management and Documentation
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Effective Communications
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Time Management for Greater Efficiency
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Business Correspondence (letters, memos, short
reports, etc.)
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Dealing with Customers
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Organizing and Managing Meetings
Learning outcome
A professional with right kinds of skills and attitude to
become his/her boss’s right hand
Who should attend
The target audience is Secretaries and Office Assistants
from any discipline or department.
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