Corporate Training
An efficient and effective office secretary is invaluable in building good image of an organization and can be an asset to a supervisor. The better-trained secretaries free their organizational heads to focus their attention on the more important issues facing the organization. This course has been designed to improve knowledge and skills of secretarial staff in the public, private as well as development sector organizations.
Objectives
- Develop an understanding of effective office environment;
- Learn to write various types of letters/memos;
- Become aware of techniques of effective oral and written communication.
Contents
- The Office Environment
- Assisting The Boss
- Record Management and Documentation
- Effective Communications
- Time Management for Greater Efficiency
- Business Correspondence (letters, memos, short reports, etc.)
- Dealing with Customers
- Organizing and Managing Meetings
Learning Outcome
After the completion of this workshop the participants will be in a better position to help employees develop SMART performance goals and properly manage and document the performance of those who report to them for employee motivation, performance, and productivity.
Who should attend ?
The target audience is Secretaries and Office Assistants from any discipline or department.
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