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Conflict in the workplace can have a significant effect upon
productivity, motivation and the retention of personnel. This
highly participative program analyses the types of conflict that
occur and sets guidelines for managing those situations.
Objective
By the end of this course, delegates will be able to use
techniques that enable them to deal confidently with conflict,
disagreement, aggression and other strong emotions.
Content
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Understanding why conflict is
inevitable
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Understanding how conflict can be
positive
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Traditional ways of dealing with
conflict
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Patterns of behaviour
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Learn a preference for coping with
conflict
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Distinguish between aggression,
assertion and submission
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Conflict strategies
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Manage conflict both internally and
also with customers and suppliers
Learning outcome
Professionals, who are fully armed with art and science of
conflict management to convert their work place a pleasant
working environment.
Who should attend
Individuals who would benefit from helping others resolve
differences at work whether with clients, colleagues or
suppliers.
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