Corporate Training
This two-day programme is to build on the concepts of customer care, to show exactly how to maintain customer loyalty. The programme also features the often forgotten customer – the internal customer – and the corresponding relationships. The programme is designed to provoke and stimulate fresh thinking, plus provide practical ideas that can be applied immediately in the workplace.
Objectives
The workshop will enable the participants to profiling their customers, and developing tools and techniques for best customer care practices.
Contents
- Defining customer care and service excellence
- Understanding the needs of internal & external customers
- Creating a positive image with internal & external customers
- Controlling problem situations and dealing with difficult customers
- The tools and techniques for customer care
- Managing customer complaints more effectively
- Effective communication, listening and empathizing with customers
- Managing the overall relationship
Learning Outcome
A team of dedicated individuals who know the value of customer service be it to internal or external customers. Professionals who can help their organizations achieve their long term profit objectives.
Who should attend ?
It is an ideal training for customer service and customer care representatives (entry level executives to mid managers.
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