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Client(s): Habib Bank Limited (HBL)
Date: 2006 – On going
Service: HRD Consultation and Soft Skills Training Spanning
various Topics
Description: Managing people is one
of the most critical aspects of organizational management in
the 21st century. No matter whether an organization is a
non-profit, start-up enterprise, or mature business firm are
crucial to achieving objectives, delivering results and
being successful.
This series of 1 to 3-days courses focus on various topic
including Selling Skills, Corporate Etiquettes, Customer
Service, Written Communication, Personal Development,
Problem Solving and Decision Making, HRM for managers, the
contemporary concepts and practice of managing human
resources designed to help HBL managers in competitive and
dynamic market place to work their way through the HRM
process. This project involves determining the training
needs and then developing the material to achieve its
objectives of in calculating the HRM concepts and its
importance in the ever changing banking environment.
 Client(s):
Khushhali Bank
Date: 2006 – 2008
Service: Trainings in the areas of Customer Service
Description: ASK has been regularly
providing this client focused and practical workshops to
help its Field Credit Officers become aware of the
importance of customer service and the role it plays in the
organizational health.
The objective of this project was to help participants
understand how to Define information needs and select an
appropriate approach to meet information needs, Develop
questionnaires , interviews and other thinking tools,
Compile information for effective analysis and productive
usage.
ASK worked closely with the bank in developing the course
contents to ensure alignment of the trainings with the
objectives of the bank.
Client(s): British Council (BC)
Date: 2008 – On going
Service: Continuing Consultancy & Training
Description: Last year ASK conducted a
number of training interventions for BC staff to enhance
their soft skills to carry out their day to day operations
efficiently and effectively.
Our team of professionals conducted Drafting Skills training
interventions for BC to inculcate writing skills for its
professionals to enable them in carrying out their duties
more effectively. The training programs were conducted in
Lahore and Islamabad.
The objective of the training intervention was to understand
what effective writing is and what role it plays in
enhancing the professional image of the persona and their
organization.
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 Client(s): British
High Commission (BHC)
Date: 2006 – On going
Service: Continuing Training Consultancy
Description: Over the past three
years ASK has conducted a large number of training
interventions for BHC staff to meet the training and
developmental needs of the individual employees and the
organization.
Programs conducted to date include: Personal Development,
Creative Thinking, Writing Skills, Customer Service,
Leadership and Team Building, Supervisory Skills,
Interviewing Skills, Interpersonal Skills, Communication
Skills, Powerful Presentations, Time Management, Career
Counseling and Effective Speaking.
The objective of these training interventions is to enhance
the skills set of the employees with a view to enhancing
their effectiveness in carrying their professional duties.
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 Client(s): Inter
Loop
Date: 2008 – On going
Service: Continuing Training Consultancy
Description: ASK has conducted a
number of training interventions both customized and open
courses for Inter Loop staff to enhance their soft skills to
carry out their day to day operations efficiently and
effectively.
Some of the training interventions conducted include
Leadership Skills, Effective Negotiation Skills, Written
Communication skills and Team Building.
The trainings are designed with a view to help their team of
professionals in carrying out their duties more effectively
and efficiently. These programs have been conducted in both
Lahore and Islamabad.
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Client(s): Roche Pakistan (Pvt.) Ltd (Diagnostic
Division)
Date: 2007
Service: Training Consultancy, Material Development &
Training Intervention
Description: Assisted Roche on
inculcating the importance of Business Etiquettes &
Confidence Building besides having a good product or service
and a well thought-out plan to market it.
Etiquette, manners, and cross cultural, or intercultural
communication have become critical elements required for all
Local, International and Global Business executives,
managers, and employees. At times this could be the only
differentiator.
The objective of this consultation was to remind the
participants that Business Etiquette is very important
factor in determining the success or failure of a business
or a person.
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 Client(s): Pepsi
Cola International
Date: 2007
Service: TNA, Training Material Development & Training
Intervention
Description: Conducted TNA to
determine training needs of professionals working as part of
PEPSI Team. TNA was part of an ongoing effort on the part of
PEPSI to ensure its teams remained high performance teams.
The training spanned around Teams and its dynamics, Role of
communication within the team, Team norms, Resolving
inter-group conflict, Building trust and respect among the
team members, Problem solving, and positive thinking.
The purpose of this process oriented training intervention
was to assimilate the newcomers in the team and overcome
obstacles that had cropped up within the team by revisiting
the team concepts and get them to understand that PEPSI
appreciates and values team players.
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Client(s): Pepsi
Cola International
Date: 2007
Service: 360º Feedback Survey
Description: It is a process whereby
an individual is rated on their performance by people who
know something about their work. This feedback survey
included direct reports, peers, and managers. The
individuals also completed a self-assessment exercise on
their performance, which was also used in the process.
The three principal areas for feedback and assessment
included in the questionnaires were:
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Professional Competencies / Skills
(knowledge, skills, specialization, aptitude etc.)
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Actual Performance (deployment,
productivity, work commitment etc.)
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Interpersonal relations (access, people
handling, communications, etc.)
The objective of this 360º feedback process
was to gain information about how its employees were feeling
and for ironing out communication / perception disconnects
and aid in enhancing overall productivity and performance of
the organization.
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Client(s): Air Weapons Complex (AWC)
Date: 2007 – On going
Service: TNA & Material Development and Training
Intervention
Description: A
comprehensive TNA was conducted to determine AWC teams’
understanding of Time Management and its importance in their
professional and personal life prior to the training
intervention.
Training topics spanned importance and value of time,
planning and goal setting, prioritization of tasks, time
wasters, time management tools and techniques.
The objective of the training was to assist
participants to understand their current time utilization
patterns and effectiveness, scientific time-management
techniques to organize life’s most precious commodity and
best practice behaviors of effectiveness.
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Client(s): Tech Access
Date: 2006
Service: Material Development & Training Intervention
Description: A three
days workshop on Excellence in Customer Service was
conducted for the staff of Tech access. Based on the
training needs of the organization ASK developed a
customized training handout and other training material for
this training consultancy.
The objective of the course was to inculcate a service
excellence mind set and adding value through human touch to
customer service for Tech access customers.
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Client(s): OMV
Date: 2008 – On going
Service: Continuing Consultancy & Training
Description: ASK has
conducted a number of training interventions on MS Office
2007 for OMV staff to enhance their skills to carry out
their day to day operations efficiently and effectively.
These trainings were conducted for their field specialists
who are working in oil fields.
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